Hiring Sister Thandi – A Tale of Compassion Clashing with Grit in the Game of Rehab
Once upon a nondescript Tuesday in Pretoria, the loss-drenched director of a rehab center sat in his dust-laden office, wrestling with a conundrum. His facility, while having earned so many “thank you; you saved my life” postcards that it could paper, quite convincingly, the Great Wall of China, was now experiencing its gloomiest days.
The rehab center was remarkably good at molding addicts into functioning, contributing members of society, but, sadly, not so much at retaining nurses. Boxed within this rehab center dilemma was a problem decayed by the action of barriers, of which the hardest to penetrate was emotion.
Evidently, lots of nurses swaddle themselves in blankets made from the fabric of compassion, during the winter of human suffering. And in general healthcare, they are the Sun Tzu-an warriors — converting care into an art. But in the rehab world, you see, their kind, soft souls turn into their Achilles heel.
Picture chugging down ten energy drinks and attempting to lull yourself to sleep. That’s about as tightly wound as the rehab environment might get at times. Current nurses rode high on compassion but buckled under the rehab ecosystem’s harsh reality. For the director, seeking a nurse with the requisite grit in this compassionate crowd was as probable as finding the proverbial rocking horse’s, well, excreta.
Enter Sister Thandi Dlamini, fresh off the boat from a tumultuous experience in Johannesburg’s most notorious prison hospital (or as she calls it, her ‘internship in hard knocks’). Having tangoed with patients armed with shanks and sheer audacity, Thandi was a nurse wrapped in a bulletproof vest of humor and superhuman tenacity.
Interviewing Sister Thandi took all of three minutes. Her resume, riddled with absurd tales of healing amidst hostility, embezzled the director’s doubts. Thandi had nurtured hyenas back to health and had crossed bridges many rehab officials wouldn’t even dare to glance at.
Breathless and bowled, the director offered her the job on the spot, half-expecting her to chortle, turn down the position, and exit into the sunset. But with the smirk of a gunslinger who just outdrew the sheriff, she accepted.
That day, the director learned a peculiar lesson in the game of rehab, a lesson Sister Thandi would sing out to all new patients – compassion meek is compassion weak, but add some grit into the mix, and you’ll be unstoppable.
And that’s how Sister Thandi “Tough Love” Dlamini became tenured into this sunscreen-less theater of absurdity. As she continues making the impossible possible in rehab corridors, one can’t help but wonder, aren’t we all playing out our parts in this larger than life tragicomic tale that is healthcare?
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